RETURNS & EXCHANGES

When you purchase with Naive, you are investing in a lifestyle. We take pride in sourcing the most exclusive luxury items whilst creating an incomparable experience for all of our members.

We’re so confident you’ll love the shopping experience you will have with us, that we offer a 3-month guarantee on all orders.
All orders are backed by our exchange guarantee which lasts 3 months. If 3 months have gone by since your purchase, unfortunately, we can't offer you an exchange
.
To be eligible for an exchange, your order must be unused and in the same condition that you received it in with all original packaging still attached. To complete your exchange, we also require proof of purchase.

Any item not in its original condition, damaged or missing any packaging is not eligible for an exchange.

If you're not happy with your experience, let us know and we'll make it right.

** GIFT CARDS ARE EXEMPT FROM BEING EXCHANGED OR REFUNDED.*